Customers have unique experiences with your business and no two are the same. Before they engage with your business they make the conscious decision after some sort of research to invest their time, money, and energy in your company. But many businesses make the mistake of thinking that the interaction with the customer ends when they leave and have purchased the item or service.
Customers experience your business in three defined stages, pre, during, and post-sale and it is up to your business to make sure that each stage is handled strategically to build customer and client retention as well as loyalty. At 1Up, we know how to handle each stage in its entirety to ensure that you come out on top.