Who does this Privacy Statement apply to?
This Privacy Statement applies to 1Up Communications (“we” or “us”), which includes both this company and other companies owned or controlled by its directors (the ‘group’).
When handling personal information we will comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act) and other applicable legislation (such as Australian State and Territory health privacy legislation, as well as the Spam Act 2003 (Cth).
Privacy Statement coverage
This Statement explains how we collect, handle, store and protect personal information when:
- We provide professional services to our clients
- You use this website, or
- We perform any other activities that form part of the operation of our business.
Personal information collected
Clients may provide us with information related to delivery of professional services or to perform due diligence checks before we agree to provide services. We may also collect personal information from other sources (such as information that is publicly available). Information collected may relate to clients’ employees, members or customers or it may relate to third parties
The types of personal information we may collect or be provided with include, but are not limited to:
- Contact details
- Dates of birth
- Employment records
- Financial records
- Issue, crisis, incident and/or complaint details.
We may also collect sensitive and special categories of personal information. For example, where we are provided with such information directly by our clients to provide professional services, or where we collect information directly from individuals with their consent. This may include:
- Government identifiers such as drivers’ licence, passport and Medicare numbers and visa/work permit status
- Tax file numbers
- Information about racial or ethnic origins
- Information about criminal convictions
- Membership of a political association or membership of a trade union.
We also collect personal information (such as contact details and account details) from suppliers, contractors and third party service providers that we engage to help us operate our business.
We may collect personal information when performing other activities that form part of the operation of our business but which do not directly form part of providing professional services to our clients. For example, we might collect personal information from members of the public as part of undertaking surveys, research on current issues or as part of projects or initiatives we are conducting with other organisations. We take reasonable steps to provide clear information about the nature of those activities and the purpose for which we are collecting your information.
Usage of personal information
We use the personal information that we collect to provide clients with agreed services. We have an agreement with each client that governs the provision of our services and sets out the purposes for which we may use any information that the client provides to us (including any personal information). We use that information as permitted by the client agreement and we do not use that information for any other purposes, unless it is necessary to comply with a legal or professional right or duty.
As we provide a wide range of different types of services to our clients, the way we use personal information also varies. For example, we might use personal information:
- Concerning a client’s customers, to help the client improve the quality of the services they offer
- Collected by a client as part of their ordinary business activities, in the course of helping that client restructure their business
- Collected by a client as part of their ordinary business activities, to help that client manage their business risks
Personal information collected as part of performing other activities (that form part of our business) is handled using reasonable steps to provide clear information about the nature of those activities and how we will use any personal information collected. Additionally, we may also use non-personal, de-identified and aggregated information for several purposes including for data analytics, research, submissions, thought leadership and promotional purposes.
Information collected via this website or through other sources
We will not use your personal information collected via this website or through other sources to market the goods and services of third parties to you without first notifying you and seeking your consent (usually through a separate privacy notice).
We may use your personal information collected via this website:
- To provide you with promotional materials, thought leadership or communications about services provided by us or other associated companies of our senior leadership team, that we feel may be of interest to you
- To manage and improve this website
- To tailor the content of this website to provide you with a more personalised experience and draw your attention to information about our services that we feel may be of interest to you
- To seek feedback on our services
- For market or other research purposes (however, we will only ever report aggregated results of any research we undertake, and will never include your personal information in those results unless you explicitly give us your consent).
Disclose of your personal information
We will only disclose your personal information to third parties that we engage to assist us in providing professional services to our clients or in the operation of our business (i.e. our subcontractors, advisors and suppliers). These entities and third parties may sometimes be located in other countries, in particular the United States and Canada. Where we disclose your personal information to other entities within our group, or to third party service providers, we will at all times remain responsible for their handling of that information. This includes taking steps to ensure that those recipients protect that information from unauthorised access, modification or disclosure, and from misuse, interference and loss.
We may also be required to disclose personal information to law enforcement, regulatory or government agencies, or to other third parties:
- To comply with legal or regulatory obligations or requests or
- Where there is a legal or professional right or duty to disclose.
We may share non-personal, de-identified and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional purposes.
This website hosts various blogs and other social media applications or services that allow you to share content with other users (collectively ‘social media applications’). Importantly, any personal information that you contribute to these social media applications can be read, collected and used by other users of the application. We have little or no control over these other users and, therefore, we cannot guarantee that any information that you contribute to any social media applications will be handled in accordance with this Statement.
Changes to this Privacy Statement
This policy may change from time to time particularly as new rules, regulations and industry codes are introduced.